OVERVIEW
Quartet is a platform that makes it easier for people to get the best mental health care for them. In our commitment to connecting patients with high-quality mental health care, we embarked on an exploration of the role assessments play in diagnosing and treating patients, including those with severe mental illness. Our goal was to enhance the existing assessment experience, empowering our providers to offer the best possible support to their patients.
ROLE & PROCESS
I collaborated with a design researcher, initiating the project by engaging in conversations with a group of providers to understand the dynamics of their use of assessments and the underlying reasons. Subsequently, I partnered with a product manager and lead engineer as we expanded our assessment offering for providers and patients.
RESEARCH
Conducting several interviews with a group of providers, we got a better understanding of their utilization patterns and the underlying reasons for using or not using assessments. The insights gleaned from these conversations were synthesized into key findings and learnings. Some of them included that providers often have difficulty finding assessments for various conditions and also would user assessments to help patients understand better their actual progress
Collaborating closely with a product manager, we took these learnings into actionable plans on the whiteboard, outlining the features and scope for our MVP based on the valuable direction from the provider research.
APPROACH
Knowing that we had some assessments already in the platform, I wanted to see how we would best expand tthat experience as we were making a strategic pivot with elevating the roles of assessments. Following my usual process of sketches and wireframes, I explored various design possibilities. This involved experimenting with different ways to present assessment questions and increasing the visual prominence of assessments within the patient profile. The goal was to optimize the user experience and make assessments a more integral and user-friendly aspect of our platform.
VALIDATION
Having learned from the research that not all providers are familiar with assessments, I also proactively organized and conducted some usability testing with a subset of our current users. This was to ensure that the designs were not confusing while also seeking valuable input on concepts where I wasn't as confident in. Successfully meeting our deadline, I established the foundation for building out our assessment library. I was then able to integrate additional research findings into the product, further refining and enhancing its usability.
